TSM IMPAX INDONESIA

Privacy Policy

Effective Date: [02/Dec/2025]

This Privacy Policy describes how TSM IMPAX (the “Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you visit or make a purchase from our website. By using or visiting our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website or place an order, we may collect the following types of information:

  • Personal Identification Information: name, billing address, shipping address, email address, phone number.

  • Order & Payment Information: order details (products, quantity, price), payment method (note: we do not store full payment card data — payment is processed via secure, third-party payment gateway).

  • Login & Account Information (if you create an account): username, password (hashed/stored securely), order history.

  • Technical & Usage Data: browser type, device type, IP address, operating system, date/time of visit, pages visited, referring/exit pages, cookies and tracking data.

  • Communications Data: when you contact us (via email, contact forms, customer support), we may collect any information you provide (e.g. your message, name, contact details).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process, verify, and fulfill your orders (billing, shipping, customer service).

  • To communicate with you regarding your orders, support requests, or important updates.

  • To maintain and manage your account (if applicable).

  • To improve our website, user experience, and product offerings based on your shopping and browsing behavior.

  • To perform marketing activities — e.g. send promotional emails or newsletters — only if you consent.

  • To detect, prevent, and address fraud or security issues.

  • To comply with legal obligations and exercise our legal rights.

3. Cookies, Tracking & How We Collect Data Automatically

We may use cookies, web beacons, tracking pixels, analytics tools, and similar technologies to collect usage data and improve your experience. This helps us:

  • Remember your shopping cart, preferences, and login session.

  • Analyze website traffic, performance, and user behavior.

  • Provide personalized content or offers (if you opt in).

You may be able to disable cookies via your browser settings — but note that disabling certain cookies might affect site functionality (e.g. shopping cart, login persistence).

4. Sharing or Disclosing your Data

We do not sell your personal data. We only share your information in the following cases (if needed to fulfill the service you requested):

  • With third-party service providers: payment gateways, shipping/courier partners, order fulfillment partners — strictly to process and deliver your orders.

  • With service providers for website hosting, data storage, analytics, and email communication — under strict confidentiality and security obligations.

  • To comply with legal obligations or respond to lawful requests from government authorities, courts, or regulators (if required).

  • In connection with business transactions — e.g. if TSM IMPAX is merged, sold, or reorganized; we will notify you beforehand.

5. Data Security & Storage

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, misuse, loss, or alteration. However, because no method of data transmission over the Internet is 100% secure, we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (order processing, legal compliance, customer support, etc.).

6. Your Rights & Choices

As a user / customer, you have the right to:

  • Access the personal data we hold about you.

  • Correct or update inaccurate personal data.

  • Request deletion of your personal data (where legally permitted).

  • Opt out of marketing emails or newsletters at any time.

  • Withdraw consent to data processing where applicable (for non-essential data).

To exercise these rights, contact us via the contact details provided below.

7. Children’s Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected data from someone under 18, please contact us and we will delete such data promptly.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated version on our website with a revised “Effective Date.” Your continued use of the site after the changes constitute your acceptance of the updated policy.

9. Contact & Grievance Officer

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, you can reach us at:

TSM IMPAX
JI. Percetakan Negara No.230c 1, RT.1/RW.6, Rawasari, Kec. Cemp. Putih, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10570, Indonesia
Email: tsmimpaxindonesia@gmail.com
Phone: 

You may also direct any privacy-related grievance to our designated Grievance Officer. We will respond within a reasonable timeframe (as required under applicable law).

10. Legal Compliance & Applicable Laws

We design our data-handling practices to comply with applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) of India and other relevant regulations.