TSM IMPAX INDONESIA

Terms & Conditions

Effective Date: 02/Dec/2025

Welcome to TSM IMPAX. By accessing or using our website, placing an order, or interacting with our services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website.

If you do not agree with any part of these Terms, you should discontinue using the site immediately.

1. Definitions

  • “Company”, “we”, “us”, “our” refers to TSM IMPAX.

  • “Customer”, “user”, “you”, “your” refers to anyone visiting or using our website.

  • “Website” refers to our official online store.

  • “Products” refers to all items listed for sale on our website.

2. Use of the Website

By using our website, you agree to:

  • Use the site for lawful purposes only

  • Not attempt to disrupt website operations or security

  • Provide accurate information during checkout

  • Accept responsibility for all activities under your account

Any misuse of the website may lead to denial of service, account termination, or legal action.

3. Product Information

We strive to display accurate product details, pricing, and images. However:

  • Actual product appearance may vary due to packaging updates and natural variations

  • Prices may change without notice

  • We reserve the right to add, remove, or modify products at any time

All product descriptions are provided for information purposes only.

4. Pricing & Payments

  • All prices listed are correct at the time of publication

  • All transactions must be completed using approved payment methods

  • We reserve the right to refuse any order if fraud, error, or misuse is suspected

Payments made through third-party gateways are subject to their privacy and security policies.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance. We may cancel an order if:

  • The item is unavailable

  • There is incorrect pricing or product information

  • Payment verification fails

  • Malicious or suspicious activity is detected

You may cancel an order only before it is shipped. Once dispatched, cancellations are not accepted.

6. Shipping & Delivery

We aim to deliver orders promptly, but:

  • Delivery times may vary based on location and logistics

  • Delays caused by courier partners, weather, strikes, or unforeseen events are not within our control

  • You must provide accurate and complete delivery information

Failed deliveries due to incorrect addresses or buyer unavailability are the customer’s responsibility.

7. Returns, Refunds & Replacements

All returns and refunds are governed by our Refund & Returns Policy, available on our website.

In summary:

  • Returns are only accepted for damaged or incorrect items

  • Requests must be made within 3 days of delivery

  • Refunds or replacements are processed after verification

Please review the full policy for details.

8. Intellectual Property Rights

All content on this website — including text, images, graphics, logos, and design — is the property of TSM IMPAX and protected under applicable copyright and trademark laws.

You agree NOT to:

  • Copy, reproduce, or redistribute any part of the website

  • Use our trademarks or branding without written permission

Unauthorized use may lead to legal action.

9. User Accounts

If you create an account:

  • You are responsible for keeping login details confidential

  • You must inform us immediately of any unauthorized access

  • We may suspend or delete accounts that violate policies or show suspicious activity

10. Limitation of Liability

To the fullest extent permitted by law:

  • TSM IMPAX is not liable for any indirect, incidental, or consequential damages

  • We are not responsible for losses caused by misuse of products or failure to follow instructions

  • We do not guarantee uninterrupted or error-free website operation

Your use of the website is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless TSM IMPAX from any claims, damages, losses, liabilities, or expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Misrepresentation or fraudulent activity

  • Violation of any third-party rights

12. Third-Party Services

Our website may link to third-party tools or websites. We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms or policies

Using third-party services is at your own discretion.

13. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how your data is collected, used, and protected.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of:

Indonesia
(Where your listed office is located)

Any disputes will be resolved in the courts located in Daerah Khusus Ibukota Jakarta.

15. Changes to Terms & Conditions

We may update these Terms at any time. Changes will be posted on this page with an updated effective date.

Continued use of the website after changes means you accept the modified Terms.

16. Contact Information

For questions or concerns about these Terms, contact us at:

TSM IMPAX
JI. Percetakan Negara No.230c 1,
RT.1/RW.6, Rawasari,
Kec. Cemp. Putih, Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta 10570,
Indonesia

📧 tsmimpaxindonesia@gmail.com